Should we count on training when implementing technology in healthcare?

"Staff were only given generic training on hoists and slings and no specific training was given for this particular hoist. "It is a complicated piece of equipment. Proper training would have taught staff not to use the hoist when a patient was agitated."

https://www.telegraph.co.uk/news/uknews/law-and-order/11499778/Care-home-and-its-boss-fined-337k-after-100-year-old-died-falling-from-a-hoist.html